To Our Valued Clients,
“Quality and Service” is the motto of Twin City Tile from the moment you first communicate with us. However, your first communication with us looks a little different now.
Effective Thursday, January 14th, 2021, the government of Ontario has issued a Stay-at-Home order and introduced additional restrictions to the essential business list. These measures continue the closure of all non-essential businesses and services to aid in stopping the spread of COVID-19.
How this impacts Twin City Tile’s ability to serve you:
We know this will create changes to schedules, to how we serve you, and may create inconvenience in your personal schedules. We support the Government on these measures and will continue to implement our own policies to protect the health and safety of our staff, our customers, and our community.
While our Showroom is physically closed, our staff are still able to assist you with your next project. Whether it’s ordering products for your DIY project or helping you create your dream space with our talented installers. As always you can reach us at 519-743-4179 or firstname.lastname@example.org, Monday to Thursday from 9:00am to 5:30pm and Friday from 9:00am to 5:00pm.
Hopefully we’ll be in a world where we can hold multiple sample boards with you to compare colours again soon. Until then, we hope everyone stays safe and healthy.
Thank you for your cooperation,
Your Twin City Tile Team
Twin City Tile is an award winning flooring contractor supplying material and installation for residential and commercial projects. Serving the Kitchener – Waterloo, Guelph, Cambridge and surrounding area for over 70 years and four generations of the Edissi family, we are proud to be part of this community. From our store in Kitchener we supply and install: ceramic, porcelain, glass mosaics, natural stone, residential and commercial carpets, solid and engineered hardwood, laminate, vinyl, resilient flooring, Adura LVT, VCT, terrazzo, linoleum, bamboo,cork and much more.
At Twin City Tile, green matters. We continuously strive to provide you with the best in sustainable products, from material, to manufacturing, to installation. Twin City Tile proudly participates in LEED projects, and we have received three awards for our contribution to sustainable buildings.
We are proud to be one of Kitchener-Waterloo’s first authorized dealers of Schluter Innovative Installation Systems for tile and stone. These award-winning systems have been praised by the Terrazzo, Tile and Marble Association of Canada (TTMAC) for the best Technical Product Application for four years in a row. Our knowledgeable team will be happy to answer any questions and make your Schluter System installation an easy process!
We have proudly introduced Tiger Foam Polyurethane Spray Foam Kitsto our line of distribution products. Tiger Foam Spray Foam Kits are manufactured to the highest standards for the Canadian construction market.In line with our values – this product is manufactured using the most Green Environmentally Friendly blowing agents and fire-retardant chemicals available today and contains no CFCs, VOCs, Formaldehyde or PENTA-BDEs.
To order a Tiger Foam product, call us today and we’ll be happy to assist you in choosing the right products for your project. We keep most products in stock.
It is a rare opportunity that I am able to compliment a facility on their customer service! Such has been my very positive experience at Twin City Tile! The person whom I initially had phone contact with and further consulted and discussed my flooring needs – Danealla, went out of her way to ensure that I selected the proper product for the job. I would not hesitate to avail myself of your company’s service in the future!
Ben. A. Benninger
I was very impressed with the service I received from your company. Lori was very helpful in the showroom as was our estimator, Paul. Every step of our installer’s work was done with pride and perfection! I would recommend your company to anyone and as a matter of fact, I already have!!
Sincerely, Donna Logel
I can not rave enough about the quality of service from this company. They have bent over backwards to answer all our questions (which included emailing the tile distributor about the tile being suitable for behind a cook top for splashes) and about another 20 emails with varying questions from install on wards. They were excellent at helping select a tile that would complement our kitchen cabinets and our tastes. We were thrilled with our experience here from shopping to pricing to ordering and helping make it easy for us to pick up. Thanks so much Lori and your team for making what could be a very stressful and difficult shopping expedition into an amazing experience all around! Andrea B.
This is the best tile job we have ever seen! Our installer was professional and meticulous. There was no mess left behind and now we are inspired to do the rest of the kitchen. See you soon!
Mr. & Mrs. Pagett
Most recently Christie Digital entrusted Twin City Tile to provide flooring and wall finishes for our significant Re-Development Project. As customary, Brian’s Staff completed a timely, quality installation, within budget. Twin City Tile remain efficient, courteous, professional, and offer an unprecedented level of service. Christie Digital looks forward to a continued partnership with Twin City Tile. Scott Dougall Arch. Tech., CBCO, CRBO Director of Facilities and Building Services Christie Digital Systems Canada
Lori was a pleasure to deal with and very complimentary about my choice of tile to co-ordinate with my flooring and wallpaper. The order came in very promptly so my project wasn’t delayed. Lori also helped with the selection of the side trim, grout colour and advice on looking after the tile. We also had some laughs, which made the whole experience even better!
I wanted to take this opportunity to express how satisfied we are with the final outcome. The new floor looks fabulous! Your installer was very courteous and a professional in every aspect. He is a true craftsman. He kept me fully informed of the steps along the way, cleaned up thoroughly when done and even called a few days later to follow up to be sure the transition to the hardwood worked out It is very refreshing in this day to deal with a company that cares about the customer. In owning our own business we also go the extra mile. We have dealt with many different flooring companies over the year of home ownership. I can honestly say that this experience has been the best by far. Your firm will do any future flooring projects we may have. Best Regards, Michael and Joanne Fritz
I was thrilled with my backsplash, and more importantly with the employees at Twin City Tile. Paul, our estimator was very professional and witty! Our installer is a perfectionist who excels in his trade in every way. Twin City Tile is my choice for tile for life.
Laura Lee Stinson
I had decided back in the early summer to tackle the job of tiling my kitchen backsplash for the first time on my own. When I entered your store, Lori happily greeted me and showed me tiles I liked and eventually I narrowed it down. She figured out how much I would need, the grout I would use and referred to her staff for any answers she wasn’t sure of. The staff were helpful in showing me how to use the tile cutter, how to apply the mortar, the grout and when I had several pieces of tile that needed to be cut, I brought them in and Mr. Edissi cut them so I could finish the job. I have received so many compliments on the job and feel proud that I did this myself with the help of all the staff. I don’t have any projects in the works but if I do I will certainly return to Twin City Tile. I will definitely recommend TCT to my friends and family. Lori made me feel comfortable with her positive attitude and bubbly personality and returned my calls promptly with any questions I had. All stores need employees like this to succeed. Thank you again for everything.
Sincerely, Karen Bell