Covid-19 Policy Update

To Our Valued Clients,

“Quality and Service” is the motto of Twin City Tile from the moment you first communicate with us. However, your first communication with us looks a little different now.

Effective Thursday, January 14th, 2021, the government of Ontario has issued a Stay-at-Home order and introduced additional restrictions to the essential business list. These measures continue the closure of all non-essential businesses and services to aid in stopping the spread of COVID-19.

How this impacts Twin City Tile’s ability to serve you:

  1. Our large showroom is temporarily CLOSED
  2. We have limited staff in our building
  3. Open to assist via phone and e-mail
  4. New installation projects (not started as of January 12, 2021) are on hold
  5. In-house measurements / quotations are on hold
  6. Open for Contactless curb-side pickup
  7. Open for Contactless curb-side pickup of Samples

We know this will create changes to schedules, to how we serve you, and may create inconvenience in your personal schedules. We support the Government on these measures and will continue to implement our own policies to protect the health and safety of our staff, our customers, and our community.

While our Showroom is physically closed, our staff are still able to assist you with your next project. Whether it’s ordering products for your DIY project or helping you create your dream space with our talented installers. As always you can reach us at 519-743-4179 or showroom@twincitytile.com, Monday to Thursday from 9:00am to 5:30pm and Friday from 9:00am to 5:00pm.

Hopefully we’ll be in a world where we can hold multiple sample boards with you to compare colours again soon. Until then, we hope everyone stays safe and healthy.

Thank you for your cooperation,

Your Twin City Tile Team

Quality Flooring Since 1942

Twin City Tile is an award winning flooring contractor supplying material and installation for residential and commercial projects. Serving the Kitchener – Waterloo, Guelph, Cambridge and surrounding area for over 70 years and four generations of the Edissi family, we are proud to be part of this community. From our store in Kitchener we supply and install: ceramic, porcelain, glass mosaics, natural stone, residential and commercial carpets, solid and engineered hardwood, laminate, vinyl, resilient flooring, Adura LVT, VCT, terrazzo, linoleum, bamboo,cork and much more.


SUSTAINABILITY:

At Twin City Tile, green matters. We continuously strive to provide you with the best in sustainable products, from material, to manufacturing, to installation. Twin City Tile proudly participates in LEED projects, and we have received three awards for our contribution to sustainable buildings.

SCHLUTER SYSTEMS:

We are proud to be one of Kitchener-Waterloo’s first authorized dealers of Schluter Innovative Installation Systems for tile and stone. These award-winning systems have been praised by the Terrazzo, Tile and Marble Association of Canada (TTMAC) for the best Technical Product Application for four years in a row. Our knowledgeable team will be happy to answer any questions and make your Schluter System installation an easy process!

TIGER FOAM:

We have proudly introduced Tiger Foam Polyurethane Spray Foam Kitsto our line of distribution products. Tiger Foam Spray Foam Kits are manufactured to the highest standards for the Canadian construction market.In line with our values – this product is manufactured using the most Green Environmentally Friendly blowing agents and fire-retardant chemicals available today and contains no CFCs, VOCs, Formaldehyde or PENTA-BDEs.

To order a Tiger Foam product, call us today and we’ll be happy to assist you in choosing the right products for your project. We keep most products in stock.

Come into Twin City Tile today and find out why we are Waterloo Region’s number one flooring choice for over 70 years!

It is a rare opportunity that I am able to compliment a facility on their customer service! Such has been my very positive experience at Twin City Tile! The person whom I initially had phone contact with and further consulted and discussed my flooring needs – Danealla, went out of her way to ensure that I selected the proper product for the job. I would not hesitate to avail myself of your company’s service in the future!

Ben. A. Benninger

Ben. A. Benninger

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